Here's a handful of our most frequently asked questions regarding wholesale ordering and selling of our products. Got a question not answered here? Our full ordering terms and conditions page might help or you may contact us.
- What are your top selling categories? We’re known for our cards, but our Postcard Books and our Fill in the Love® Journals are very popular.
- What is your #1 selling item in the entire line? Our Pep Talk Postcard Book is the #1 bestselling item.
- What kind of program incentives does your company offer? Our product displays are complimentary with a fill! For more information, please look at the end pages of our our wholesale catalog.
- Where do you ship from? Do you offer any freight specials? Our orders ship from Reno, Nevada. First-time customers receive complimentary freight on orders $500+ with sign up for our wholesale mailing list.
- What’s your opening order and reorders? Our opening order is $200 and reorders are $100.
- What is your return policy? No wholesale direct returns will be accepted or credits issued without Em & Friends previous consent. Approved product returns must be received in resalable condition; we cannot accept ticketed product or items out of inner-packs. Em & Friends must be notified within 10 days of receipt of any incorrectly shipped orders or defective goods. A 15% restocking fee will be charged for returned merchandise.
- Do you have a social media presence? You bet we do! Connect with us on Instagram at @emandfriends.
- Can I get some pictures and product descriptions for my website? Here’s a link to our digital kit chock full of photography and other marketing tools. Enjoy!
- This all sounds GREAT! How do I place my order? We offer three convenient ways to order! You may place your order: