Here's a handful of our most frequently asked questions regarding wholesale ordering and selling of our products. Got a question not answered here? Our full ordering terms and conditions page might help or you may contact us.

  1. What are your top selling categories? We’re known for our cards, but our Postcard Books and our Fill in the Love® Journals are very popular.
  2. What is your #1 selling item in the entire line? Our Pep Talk Postcard Book is the #1 bestselling item.
  3. What kind of program incentives does your company offer? Our product displays are complimentary with a fill! For more information, please look at the end pages of our our wholesale catalog.
  4. Where do you ship from? Do you offer any freight specials? Our orders ship from Reno, Nevada. First-time customers receive complimentary freight on orders $500+ with sign up for our wholesale mailing list.
  5. What’s your opening order and reorders? Our opening order is $200 and reorders are $100.
  6. What is your return policy? No wholesale direct returns will be accepted or credits issued without Em & Friends previous consent. Approved product returns must be received in resalable condition; we cannot accept ticketed product or items out of inner-packs. Em & Friends must be notified within 10 days of receipt of any incorrectly shipped orders or defective goods. A 15% restocking fee will be charged for returned merchandise.
  7. Do you have a social media presence? You bet we do! Connect with us on Instagram at @emandfriends.
  8. Can I get some pictures and product descriptions for my website? Here’s a link to our digital kit chock full of photography and other marketing tools. Enjoy!
  9. This all sounds GREAT! How do I place my order? We offer three convenient ways to order! You may place your order: